By The Numbers
Satisfied Housing Clients
1000
Years In Business
1
Million Units Inspected
1
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Our Team
Ken Pilbin
President
As the founder of USIG and a seasoned professional in the corporate sector, Ken brings over two decades of expertise in HUD protocols. His extensive experience includes navigating countless board meetings and successfully managing projects of various scales. Ken has become a recognized authority in REAC preparation, offering his knowledge and guidance to organizations nationwide. His commitment to excellence and in-depth understanding of the field make him a sought-after leader and educator in the industry.
Karen Howard
General Manager
With over two decades of experience, Karen has been the driving force behind the daily operations of the USIG team. More than just an expert in directing the crew, she is the strategic planner responsible for the complex task of scheduling inspections for 5,000 apartments every week. Her ability to manage this high-stakes coordination is akin to an air traffic controller’s precision, but in the realm of apartment inspections. As the leader and navigator of the team, Karen skillfully guides us through the complexities of the process, ensuring smooth sailing through even the most challenging schedules.
Teresa Pilbin
Accounting Manager
Teresa is not only known as Ken’s wife but is also a highly skilled accountant with extensive experience in both large corporations and non-profit organizations. Having navigated the complexities of financial management in some of the largest entities, she now brings her expertise to USIG. Her proficiency in accounting is a valuable asset to our team, proving that managing finances can indeed be both impressive and impactful.
Jaida Pecorari
Staff Accountant
On Fridays, Jaida stands out not only as the expert in payroll but also as the office’s most valuable player. Her adept handling of payroll ensures that every payday is smooth and efficient. Additionally, Jaida excels in managing invoicing, skillfully overseeing the financial aspects of both inspections and training. Her exceptional contributions make Fridays a special highlight of the week, as we celebrate her outstanding work and dedication.
Kim Koger
Data Specialist
Meet Kim, the original team member of USIG, joining long before hashtags and TikTok became popular. As the first official employee, she has been instrumental in managing paperwork and engaging with clients, playing a key role in producing our renowned inspection reports. Kim is the driving force behind ensuring that data and reports are delivered efficiently and accurately to our valued customers. Her exceptional skills in report preparation and customer service make her an indispensable part of the team, exemplifying dedication and expertise in her field.
Alexis Feindel
Client Coordinator
Alexis is a key team member adept at managing the intricate details of contracts and scheduling. Despite being a relatively new addition to the USIG family, she has quickly established herself as an essential part of our operations. Her proficiency in handling complex paperwork and her commitment to excellence make her a standout professional. Beyond her impressive administrative skills, Alexis is also highly valued for her positive attitude and exceptional character.
Sarah Curry
Training Coordinator
Introducing Sarah, our Training Coordinator – the real brains behind turning training sessions into a huge success. Armed with a laptop and a knack for witty banter, she transforms the NSPIRE information maze into a laugh-out-loud adventure. But that’s not all – Sarah’s multitasking prowess is legendary. From shipping our renowned guidebooks with the precision of a ninja postmaster to orchestrating the logistics of 100+ hotels for our infamous NSPIRE training classes, she’s the wizard who wears many hats, all while keeping us entertained!
Kenny Pilbin
HCV Department Lead
So, in case you haven’t caught on, this is basically a family circus – Kenny, the prodigy, is the offspring of Ken and Teresa. Post-grad school, we skillfully (okay, maybe a bit sneakily) persuaded him to join the parental adventure and take the helm of our HQS division. We’re predicting that the endless hours in his office might soon have him reminiscing about the good old college days. Brace yourself, Kenny – the nostalgia is coming, and it’s bringing a strong whiff of regret for leaving the carefree campus life behind!
John Emery
NSPIRE Trainer
John is a highly esteemed expert in REAC inspections and training, often regarded as the leading authority in the field. As one of HUD’s original Certified REAC Inspectors and Trainers, he has been sharing his extensive knowledge with USIG and housing agencies nationwide since the 1990s. John is also the creator of our comprehensive REAC prep guidebooks. His deep expertise and long-standing commitment to the field make him a key asset to our team, and we greatly benefit from his exceptional guidance and insight in housing inspections.
Field Inspectors
NSPIRE Experts
Meet our team of expert inspectors, dedicated professionals committed to making your job as seamless as possible. With over 100,000 inspections each, they bring unparalleled experience and precision to every task. Their expertise ensures that inspections are conducted with the utmost efficiency and accuracy. Trained to the highest standards and known for their exceptional skills, our inspectors excel in identifying maintenance issues with remarkable proficiency. Their dedication and expertise make them invaluable assets in the industry, delivering top-notch inspection services with exceptional care and attention to detail.